Alpha Phones · Retail · WhatsApp AI assistant and operator console
A WhatsApp AI assistant that handles 250+ conversations a day
Alpha Phones answers customers on WhatsApp, Instagram and Facebook. Their automation workflow was buckling under the volume, so I replaced it with a bounded AI assistant and an operator console their team runs in Spanish.
- conversations a day in one pipeline
- 250+
The problem
An automation workflow was buckling under message volume across WhatsApp, Instagram and Facebook.
What I built
A bounded Gemini assistant with verified webhook ingestion and idempotent writes, plus a Spanish operator console with human handoff, follow-ups and a compliance log.
- A Gemini assistant bounded to the topics and tools it’s configured with
- Verified webhook ingestion and idempotent writes, so a retried webhook is never processed twice
- An operator console in Spanish: a conversations board, human handoff, follow-up sequences and analytics
- A compliance log of what was sent
The result
More than 250 conversations a day now run through one pipeline, with the team stepping in from the console whenever a person is needed.
Screens
Screenshots use sanitized data.
01 · Daily operations summary 
02 · Conversations board 
03 · Bot studio: assistant personality and tools 
04 · Analytics: funnel, escalations and operator metrics 
05 · WhatsApp re-engagement sequences 
06 · Compliance audit log
The service behind this
AI WhatsApp Assistant
An AI assistant on your WhatsApp number, with your team one click away.